When there are some things going wrong with a certain app on your computer, it will then scan the database for the error code that describes the current issue and then shows up an error message or warning prompt. From the popup, you can see detail about the error along with a code. That’s what iTunes will do whenever there are problems with.
One of the most common iTunes errors is currently the error code 9, which might happen when you are attempting to restore an iPhone or iPad. When you see this error, it means that iTunes cannot restore your iOS device due to unexpected reasons. So, if it’s the problem that you are looking for solutions, highlighted in this post are some suggested solutions that are used to fix iTunes error 9 on iPhone XS/XS Max. Read on the post to know more.
How to troubleshoot iPhone XS/XS Max with iTunes error 9
Before proceeding, you should first check the date, time, and time zone on your computer are properly configured. If not, you need to make some changes. Additionally, make sure to log in with an administrator account to grant full system access.
Solution 1: Force restart your iPhone XS/XS Max
Sometimes, bad apps and corrupted services on your phone are the possible underlying causes that trigger the error code. The quickest way to clear out bad apps having caused conflicts when you restore your iPhone through iTunes is a force restart. Before getting started, unplug your iPhone from the computer and then proceed with these steps below:
- Press and quickly release the Volume Up button.
- Do the same with the Volume Down button.
- Finally, press & hold the Power button and then release it when your phone boots up completely.
Wait until it boots into the lockscreen. Then connect it back to the computer and then try restoring through iTunes again.
Solution 2: Reboot your computer
There is also a chance that computer systems also occur random errors as well as app glitches. Like smartphones, minor system glitches can be resolved just by a system restart. That being said, restart your computer using the standard routine or via shortcut keys and controls.
For Windows devices, the standard restart is through the Start button on the bottom toolbar, and then click Restart icon from the available options. Menu options may be different, depending on the Windows version.
If you’re using Mac, simply click on the Apple logo on the toolbar and choose Restart option.
You can also use the special hotkeys to shut down and restart your computer.
Solution 3: Reconnect your iPhone to the computer and update via iTunes
Another solution you should try is to quit all running apps on your iPhone XS/XS Max and programs on your computer. Also, unplug other USB devices from your computer After that, plug your iPhone into your computer with an Apple-supplied Lightning cable. Once it’s connected, force restart your device with these steps:
- Press and quickly release Volume Up button.
- Do the same with Volume Down button.
- Press & hold the Power button and keep holding until it restarts. Don’t release the Power button even when you see the Apple logo appears since you are putting it in a recovery state.
- Release the Power button when you see the Connect to iTunes prompt on the screen.
- Open iTunes and you will see a message saying that your connected iOS device is now in recovery mode.
- Once you are prompted to Update or Restore in iTunes, choose Update option instead of Restore. This will prompt iTunes to reinstall iOS and keep your personal data instead of restoring and deleting your iPhone storage.
Follow the onscreen instructions and wait for iTunes to complete downloading and installing the latest iOS version on your iPhone.
Solution 4: Boot your iPhone into DFU mode to restore
The deepest system restore on iOS devices with a totally corrupted system is a DFU mode restore. With this mode, your iPhone can still communicate with iTunes even when the boot loader is not active. Should you want to give it a try, here is how to boot your iPhone XS/XS Max into DFU mode and perform a system restore using iTunes:
- Plug your iPhone into the computer with the Apple-supplied Lightning cable.
- While your iPhone is connected, quickly press and release the Volume Up button,
- Quickly press and release the Volume Down
- Finally, press the Power button until the screen goes black.
- When your iPhone screen turns black, press & hold the Volume Down button while still holding the Power button.
- After 5 seconds, release the Power button but still holding down the Volume Down button until your iPhone XS/XS Max icon shows up in iTunes.
- Go of the Volume Down button as soon as it shows up in iTunes.
- Your iPhone is now in a DFU mode state. At this point, use iTunes commands to start restoring your iPhone XS/XS Max.
To quit DFU mode, simply force restart your iPhone and then unplug it from the computer.
If none of the prior methods works for you, but you still could not get your iPhone XS/XS Max to restore through iTunes, you can try other iOS recovery and restore tools. There are a number of good apps for you to choose from. All you need is searching for an effective and compatible tool that works for both your computer and iPhone. All of these tools have a user-friendly interface so any of you can navigate through the menu options and use functions easily.
You can also contact Microsoft or Apple Support to ask for performing advanced procedures to solve complex errors on your Windows or Mac computer that might have caused iTunes not to restore your iPhone XS/XS Max.