There were a lot of complaints from iPhone XS users saying that their phone would no longer turn on due to some reasons. Some of them reported that the problem only occurred after updating their iPhones to iOS 12.1.4 version while others said the issue suddenly occurred without any reason or cause.
So in this post, we’ll show you possible solutions to troubleshoot your iPhone XS that won’t turn on. These methods were used by many owners for fixing the same problem with their iPhones. If you are using an iPhone XS and are currently dealing with this kind of problem, read on this post to find out solutions to help you.
Here are the things you should do if your iPhone XS no longer turns on…
Solutions to fix iPhone XS that won’t turn on
Force restart your iPhone XS
This should be the first thing you need to do since most of the time why a phone won’t turn on is due to a system crash. Because your iPhone XS cannot remove the battery, you will not be able to pull it out to “power shock” it. All you need is to reboot your phone, which is a simulated battery removal procedure. To do so:
- Quickly press and go of the Volume Up button.
- Do the same with the Volume Down button.
- Then, press and hold the Power button until you see the Apple logo on the screen and then release it.
In many cases, this procedure can fix problems like this. However, if your iPhone XS is still not responding, you should move on to the next procedure.
Charge iPhone XS and perform Forced Reboot
In fact, one of the most common reason causing an unresponsive phone comes from a drained battery. If that’s the case, your iPhone XS will refuse to respond through a forced reboot. Here’s what you should do:
- Connect your phone to an adapter using the original lightning cable.
- Whether your iPhone XS shows up the charging icon or not, leave it plugged into the charger for at least 10 minutes.
- After that, quickly press and release the Volume Up
- Do the same with the Volume Down
- Finally, press and hold the Power button until you see the Apple logo on the screen and then release it.
If your iPhone XS boots up successfully, then it the reason comes from a drained battery which has already resulted to a firmware crash. However, we cannot guarantee if it won’t happen again in the future. But at least, you should know what to do if your iPhone XS gets unresponsive and won’t turn on. Should it happen again in the future, do the same thing, but if your phone can boot up, you should restore your iPhone XS:
- Plug your iPhone XS into your computer using the original Lightning cable to USB port.
- Once it’s connected, press and quickly release the Volume Up
- Quickly press and release the Volume Down
- Press and hold the Power button and continue to hold until it restarts. Don’t release the button even when you see the Apple logo appears since you need to put your phone into a recovery state.
- Release the Power button when the Connect to iTunes logo appears on the screen.
- Open iTunes and you will see a message saying that your connected iOS device is now in recovery mode and you will then be prompted to update or restore.
Simply choose the Restore option to erase everything from your phone and then restore iOS through iTunes.
If this still doesn’t help, then it’s time to restore your iPhone in DFU Mode. The process will delete all your data but if the problem still persists, this way can fix it. To restore your iPhone through DFU mode:
- Connect your iPhone XS to your computer. You can use a Windows PC or Mac computer for the process. Make sure to connect your iPhone with a supplied USB connector or Lightning cable.
- Launch iTunes on the computer and again, be sure the latest version of iTunes software is already installed to avoid problems caused by system conflicts.
- Press and hold down the Power button for about 5 seconds.
- Keep holding down it and then press and hold the Volume Down Keep holding both of them for 10 seconds. If you see the Apple logo, it means that you’ve held them too long and you have to start all over.
- Release the Power button but keep holding down the Volume Down button for about 5 seconds. If the Plug into iTunes screen shows up, it means you’ve already held the button for too long and you still need to start over again.
After trying all the prior solutions, but your iPhone XS won’t turn on as it should, then you must make a Genius Bar reservation to have a check for your phone’s hardware. It’s safe to assume that the issue is related to hardware.