How To Fix Face ID Not Working On iPhone XS Max

iPhone XS Max is one of the latest 2018 iPhone models that is a successor to last-year iPhone X model. This phone comes with several improvements like a bigger 6.5-inch Super AMOLED display and most powerful processor, A12 Bionic SoC.

The Face ID feature is also one of its most widely- used features as it allows users to unlock their phone from the locked state. Users simply unlock the phone just by looking at it, which is quite easy since it works fast. Although FaceID works perfectly most of the time, there are instances when it will not work properly. So, if your new iPhone XS Max is experiencing this problem, you should then proceed with the troubleshooting steps below to get rid of this annoying issue.

How To Fix Face ID Not Working On iPhone XS Max

Before proceeding, there are examples when Face ID does not work since the phone will require entering your passcode.

  • The phone has just been switched on or restarted.
  • The phone has not been unlocked for 48 hours.
  • The passcode has not been used for unlocking the device in a half day and Face ID hasn’t been used for the unlock in the last 4 hours.
  • The device has got a remote lock command.
  • Suffer five unsuccessful attempts to match a face.
  • After starting Emergency SOS by firmly pressing either volume button and the Power button simultaneously for 2 seconds.

Update your phone to the latest iOS version

The first thing you should do in this case is updating your iPhone XS Max to the latest iOS version. Once your iPhone runs on the latest version, it will have fewer bugs when compared to the earlier version. This will be a good solution if it is caused by a software glitch. To update your iPhone:

  • Open Settings app on your Home screen
  • Tap on General > Software Update
  • If there is an update available, simply tap on Download & install.

Wait for the process to complete. Your phone will then reboot by itself. Simply complete the setup wizard and your iPhone is now running on the latest iOS version.

Make sure Face ID is properly setup

Another recommendation is that you should set up the Face ID of your phone again to fix the issue. Simply reset the Face ID by going to Settings, then tapping on Face ID & passcode, and then resetting Face id.

To setup Face ID again:

  • Head over to Settings – > Face ID & Passcode. Enter your passcode when asked.
  • Tap on Set Up Face ID.
  • Now, remember to hold your phone in portrait orientation, put your face in front of your device’s camera, and tap on Get Started.
  • Next, position your face inside the frame and then move your head gently to fill in the circle. If you cannot move your head, tap on Accessibility Options.
  • When you complete scanning Face ID, tap on Continue.
  • Move your head gently again to complete the circle for the second time.
  • Tap on Done when you finish.

Restart your iPhone XS Max

By restarting, you will also refresh your device system as well as remove minor software glitches currently on it. All you need is to press the volume up button then release it. After that, do the same with the Volume Down button. Finally, simply press the Power button and keep holding it until you see Apple logo on your iPhone screen.

Also see: How To Fix Caller ID Not Working On iPhone XS/XS Max

Make sure TrueDepth Camera is not blocked

If you are using a case or a screen protector for your iPhone, then there is a chance, it affects the working function of TrueDepth camera. So, you should try removing this first and then check if the issue has been fixed. Make sure there is not anything covering your face and you are also facing the TrueDepth camera.

Although according to Apple, Face ID can work even if you are wearing sunglasses, there are still instances when certain sunglasses can prevent light from passing through. So, you should try removing your sunglasses and then check if the issue is fixed. You should also ensure that you are looking at the TrueDepth camera at a distance of 10 to 15 inches.

Reset your iPhone to factory defaults

If the issue still persists after all the above methods, then it’s time to reset your iPhone. However, you need to back up your data before performing these steps below.

  • Plug your iPhone XS Max into the computer using the certificated Lightning cable.
  • Install the latest version of iTunes on your computer
  • Once done, open it and wait for it to recognize your iPhone.
  • Click on your iPhone XS Max icon from the upper left corner in iTunes.
  • Click the option to back up your iPhone XS Max through iCloud or iTunes on this computer.
  • Once done, click on the Restore button to start factory resetting your device.
  • When prompted, click Restore again to confirm your selection.

  • Wait until iTunes completes downloading and installing the latest iOS version on your iPhone XS Max. After that, set up your device as new or restore your iPhone from the previous backup.

These are solutions to fix FaceID not working on iPhone XS Max. If you feel this post useful, let’s know in the comment below.