How to fix Apple Music not working on iPhone XS Max

After the release of Apple Music, there are more people enjoying it. With the added feature, iOS users won’t need to download other music platforms to listen to their preferred songs since Apple Music already gets them. Apart from the common Apple Music problems on iPhones, it even includes other errors such as the “error code 4010,” syncing error, invalid purchase, and so on.

If you are encountering any of problems or errors when using Apple Music on your iPhone XS Max, read on this post to find out solutions below.

How to fix Apple Music app not working on iPhone XS Max

Before getting started, you should make sure that your Apple Music subscription is still active. To check the status, simply navigate to iTunes & App Store-> Apple ID from your iPhone settings and then choose View Apple ID. When you are prompted, enter your device passcode to continue. To check whether your subscription is active or expired, tap on Subscriptions.

Solution 1: Enable iCloud Music Library

With iCloud Music Library, you can easily see your music files in your Apple Music Library. However, to do so, iCloud Music Library needs to be enabled on your phone first. After that, you manage your music library or update it across your iOS devices. To make sure this feature is already enabled, follow these steps:

  1. Open Settings app from your Home screen.
  2. Tap on Music > iCloud Music Library 
  3. Toggle its switch to turn the feature ON.

Now, try loading Apple Music again and check if it’s already working as intended.

Solution 2: Restart your iPhone XS Max

This is a recommended option to fix random software issues. If you were using Apple Music on your iPhone, but suddenly it stopped working without any reason, there was a chance that the service could be encountering minor glitches, which could easily be remedied just by a restart. Here is what you can do:

  1. Press and hold the Power button for a few seconds.
  2. When the Slide to Power Off command displays, release the button and then drag the slider on the screen to the right.
  3. After 1 minute, press and hold the Power button again your phone boots up.

You can also restart your iPhone XS Max in case there is also a problem with the touchscreen. A force restart has the same function as a simple reboot does to resolve minor software errors and glitches in a different manner. Should you wish to give it a shot, refer to these steps below:

  1. Press and quickly release the Volume Up button.
  2. Do the same with the Volume Down button.
  3. Press the Power button and then release it when you see the Apple logo on the screen.

Both these methods will not affect any saved data in your device internal storage, so all your personal information will be kept during the process.

Also see: How to fix Safari prompting Forbidden error 403 on iPhone XS Max

Solution 3: Sign out of iCloud and sign it back in.

A few random errors happening with Apple services can be fixed just by updating your iCloud account. All you need is to sign out of iCloud and then sign it back in. Here’s how to get it done:

  1. Head over to Settings-> Music and then disable the Show Apple Music
  2. After turning off that option, return to Settings menu and then tap on iCloud.
  3. Choose your iCloud/Apple ID profile then select Sign Out
  4. Restart your iPhone and navigate to iCloud settings. After that, tap on Sign In to sign back in your iCloud account.

After you successfully log back into iCloud, reload Apple Music and check if it’s already working properly.

Solution 4: Reset all settings on your iPhone XS Max

Performing a software reset is necessary to fix problems related to incorrect settings. If the problem only started after you made changes to your iPhone settings or installed a new iOS update, you should try performing the reset. Here’s how to do so:

  1. Open Settings from the Home screen.
  2. Tap on General > Reset.
  3. Choose Reset all settings option
  4. Enter your phone passcode when prompted to continue.
  5. Tap on the popup to confirm all settings reset.

All default options and settings will then be loaded. You will need to re-enable individual features if you want to use them again on your phone.

Solution 5: Factory Reset Your iPhone

If Apple Music is still not working after attempting all prior methods, then you are encountering a more complex system error, which requires an advanced solution. In this case, you should restore your phone to the default settings, which means it’s a factory reset on your phone. However, before doing so, you need to back up your important files because since the process will format the internal storage of your iPhone. Once complete backing up, follow these steps below to factory reset your iPhone XS Max:

  1. Open Settings from the Home screen.
  2. Tap on General > Reset.
  3. Choose the Erase all content and settings optionThis will wipe out everything from your iPhone system such as customized settings, installed apps, etc on your iPhone internal memory.
  4. When prompted, enter the passcode to proceed.
  5. Tap on the popup to confirm factory reset.

You can also restore your iPhone XS Max through iTunes on your computer. After deleting your data, iTunes will automatically download and install the latest version on your device.

Updating your iPhone to the latest iOS version can also be a possible solution if the problem is caused by some bugs. New updates usually include patches that can get rid of system bugs that are affecting certain features and functions.

  1. To check for the latest iOS update, go to Settings-> General-> Software Update. If there is a new update available, you will see update notification with the update details about features and offered fixes.
  2. To update your iPhone, simply tap on Download and Install

A stable Internet connection, enough storage space and at least 50% battery backup are required to complete over-the-air update.

One the process is done, restart your iPhone to refresh the system as well as clear errant caches. This also prevents apps from going rogue after the system update.