App Store not working on iPhone? How to fix it

App Store the biggest market where iOS users can download and install new apps on their device for free or through purchase. In short, it’s simply a marketplace coming with iOS apps. To access App Store, you need a fast and stable Internet connection through Wi-Fi network or cellular data. Highlighted in this post are proven solutions to fix the App Store that’s not working on an iPhone. If you are also facing the same difficulty, read on to know what you should do to fix App Store not working on your iPhone.

Solutions to fix App Store not working issue on iPhone

Before getting started, you remember to re-open the App Store after trying each procedure to know whether or not the problem is already solved. If necessary, move on to the next applicable solution until the ultimate one is helpful.

Solution 1: Close all background apps and restart the App Store

Sometimes, inbuilt iOS apps can happen mirror glitches due to some factors. It’s the case if you could access the App Store on your iPhone, but suddenly it’s not working. The app might have suspended in the background and have crashed. To fix it, you should first try to close the App Store on your phone.

If you are using iPhone X or later models, you should clear all background apps by performing these steps below. To do so:

  1. Swipe up from the bottom of your device and then pause a second in the middle of your phone.
  2. Swipe right or left to scroll through the app previews.
  3. Swipe up on App Store app preview to close it.

You can follow the same steps to close all running apps to avoid them interfering with the App Store. If the App Store is not still working after this, try the next solutions.

Solution 2: Reboot your iPhone

App glitches can also be caused by firmware crashes or system errors. In case the system or its sub-component gets crashed, there is a tendency for other apps to stop working properly. To ensure this not the reason that prevents the App Store from working, you should restart your iPhone.

If you are using an iPhone X or later models, refer to these steps to reboot your iPhone

  1. Press and hold the Power button along with one of two Volume button until you see the Power off
  2. Drag the slider to turn your phone off completely.
  3. After 1 minute, press the Power button again to power it back on.

If you’re using an iPhone 8 Plus, or older variants, follow these steps instead:

  1. Press and hold the Power button until you see the Power off
  2. Drag the slider to turn it off completely.
  3. After 1 minute, press and hold the Power button again to power it back on.

Wait for your phone to complete booting up and when it’s done, open App Store and check if the problem is already gone. If the App Store problem still persists, move on to the next method.

Solution 3: Refresh the Internet connection

The Internet connection error is also the main culprit of this problem, so it should be considered among other factors to solve. There are a few ways to refresh the Internet connection.

For those who are Wi-Fi networks, you can reboot the wireless router, which is also the most effective way to refresh your Internet connection. If you are near the router or modem, you should try it as the first option. To do so:

  1. Note the Power switch on your router/modem and then flip until it powers down.
  2. Once it’s powered off completely, unplug the AC adapter from the power source and leave it for about 1 minute.
  3. After that, plug it back in and power it back on.
  4. Wait till the signal to stabilize.

Now, wait for your iPhone to re-establish an Internet connection. To confirm that, just launch your browser and visit any website to check if they’re loading up as intended. Finally, check whether the App Store should be working properly again.

Also see: How to fix iPhone unable to access App Store after iOS 12.2 update

Solution 4: Disable restrictions for App Store

If you have accidentally enabled restrictions on your phone, there are chances the App Store and its relevant services would not be able to work properly. To make sure it’s not the root cause of the problem, you should disable iPhone restrictions to let apps and services to run smoothly on your iPhone. Simply head to Settings-> General-> Restrictions menu and toggle the switch to disable Restrictions.

Once you make necessary changes to this setting, try reloading the app and check if everything is working fine. If the App Store problem continues to bug your phone, try the next applicable method.

Solution 5: Update to the latest iOS version

Updates are also the key to fixing the problem if bugs and system errors are the main cause. Updates released by Apple include security features and fix patches to remove the existing issues caused by system bugs and malware. Once your phone is connected to stable Internet access, has efficient storage space, and enough battery life, you can then install the latest iOS via over-the-air (OTA).

  • To check for the latest update, navigate to Settings-> General-> Software Update. If there is an update notification available, review the update details. Once you’re all set, just follow the onscreen prompts to download and install the update on your device.

After the process is done, reboot your iPhone to refresh the memory as well as apply the recent system changes. The, check if this method can solve the App Store problem on your iPhone.

Solution 6: Reset all settings on iPhone

A reset is usually one of the last resorts if the symptom withstands the prior methods. There is a chance your iPhone is encountering a complex system error, which requires an advanced option. If the App Store problem only happens after an update installation or settings customization, then system errors are to blame. In this case, you should reset all settings to the default options. Here is what you should do:

  1. Open Settings app from the Home screen.
  2. Tap on General > Reset.
  3. Select Reset all settings optionThis will delete all the customized settings on your phone and restore them to the original options.
  4. Enter your device passcode when prompted to continue.
  5. Tap on the popup to confirm Reset all settings on your phone.


Wait for the process to complete. After that, enable the necessary features if you want to use them again on your phone. If you have not yet, connect it to your Wi-Fi network again to use online apps like the App Store.

The process does not affect any saved data on your phone internal storage, so you do not have to create backups beforehand. Once done, check and see if App Store not working problem is already fixed on your iPhone.