How to fix an iPhone XS/XS Max gets unresponsive after updating to the latest iOS version

Software updates are primarily released to bring positive outcomes, specifically help an iOS device perform better. But there are still certain factors, which might turn the good outcomes into a bunch of errors. Tackled in this article is one of the most post-update issues occurring on the recently launched iPhone XS & XS Max.

There were many reports from iPhone XS/XS Max users when their phone suddenly got frozen or stopped responding after installing a new iOS software update. If you are using an iPhone XS/XS Max and are facing the same dilemma after installing an iOS update, you can then refer to this walkthrough.

Solution 1: Force Restart Your iPhone

It’s necessary to reboot your iPhone after installing a new iOS device in order to clear cached files stored in your phone’s internal memory, which might have caused system functions to act up incorrectly. However, since your iPhone display is not responding, a usual reboot wouldn’t be helpful. This is when a force restart will be a better solution for your iPhone XS/XS Max. If you haven’t done it yet, you should then force restart your iPhone by following these steps:

  1. Press and quickly release the Volume Up button.
  2. Do it the same with the Volume Down button.
  3. Press and hold the Power button until you see the Apple logo.

After your phone boots up and the screen works well, you should then check for pending app updates and install them on your device. This will help your phone prevent the symptom from returning, especially when rogue apps are the main trigger. Here’s how you can check for and install pending app updates on your iPhone XS/XS Max:

  1. Open App Store app from your Home screen.
  2. Scroll down and tap on Updates app. There will be a list of apps with pending updates showing on the screen.
  3. To update individual apps, simply tap on the Update button next to the name of each app. You can also tap onUpdate All button on the upper-right side to install all pending app updates altogether.

After the update is completed, just reboot your iPhone. This will ensure that all new can be properly applied and the apps memory will be refreshed.

After you update your apps, you should also reset all settings to the default options on the phone. Doing so will rule out invalid settings from the causes. Here’s how to restore all settings on your iPhone XS/XS Max:

  1. Launch Settings app from the Home screen.
  2. Tap on General > Reset.
  3. Choose Reset all settings
  4. When prompted, enter your phone passcode to continue the process.
  5. Tap on the popup again to confirm all settings reset.

Your phone will then reboot itself when the reset is done. You can then enable only the features that you’d like to use on your iPhone and leave the rest of the settings as its default.

Solution 2: Restore your iPhone using iTunes

You can also opt for restoring your iPhone XS/XS Max to the factory default settings if the previous method could not help to fix your device screen not responding. It might be system errors caused by the update, which needs to be cleared out to help your phone work smoothly again. Before resetting your iPhone, make sure to back up all important data in your iPhone internal storage through iTunes. After that, follow these below steps:

  1. Launch iTunes software on your computer.
  2. Plug your iPhone XS into your computer with a Lightning cable.
  3. When you are prompted to Trust this Computer on your phone, just follow the onscreen instruction.
  4. Click on your iPhone XS/XS Max icon when it shows up in iTunes.
  5. Move to the Summary section in the iTunes screen.
  6. Click the Restore button to start the iOS reset.
  7. When prompted, click on the Restore button again to confirm your selection. iTunes will then start erasing your device and then install the latest iOS version available on your iPhone.

Solution 3: Restore your iPhone in recovery mode using iTunes

If the factory reset method failed to fix the problem on your iPhone, you can try restoring iOS in recovery mode using iTunes on your computer. Your iPhone will be in a recovery state and iTunes will then clear out all complex errors and repair your iPhone operating system. Here’s how to get it done:

  1. Plug your iPhone into the computer with the Lightning cable.
  2. Once it’s connected, press and quickly go of the Volume Up button.
  3. Do it the same with Volume Down button.
  4. Press and hold the Power button and continue to hold when it restarts. Don’t release the Power button when you see the Apple logo.
  5. When the Connect to iTunes logo appears on the screen, release the Power button.
  6. In iTunes, you will see a message, saying that your iPhone XS/XS Max is now in recovery mode and prompts you options to update or restore your device
  7. Click on Restore option to erase everything from your phone internal storage and then restore it through iTunes.

Wait until the process is completed, unplug your iPhone XS/XS Max from the computer.

Solution 4: Restore in DFU mode through iTunes

This would be the last resort that you should consider if all else failed to fix your iPhone screen gets unresponsive. DFU mode will put your iPhone XS/XS Max in a state where it can still be able to communicate with iTunes without booting up. iTunes will then repair and restore your iPhone’s system to its working state when the software has been corrupted. You can opt to choose this method if you’re certain there is no hardware damage on your iPhone. Otherwise, you should bring your device to an Apple service and let the technician check your iPhone. Should you want to give it a try, here is how to do so:

  1. Connect your iPhone to your computer using a Lightning cable.
  2. Once it’s is connected, quickly press and release the Volume Up button, then do the same with the Volume Down button.
  3. Press and hold the Power button until the screen turns black.
  4. When your iPhone screen turns black, press and hold the Volume Down button while still holding the Power button.
  5. After 7 seconds, release the Power button but still holding down the Volume Down button until you see your iPhone in iTunes.
  6. Go of the Volume Down button as soon as your phone shows up in iTunes. It means your iPhone is now in the DFU mode.
  7. Simply follow the onscreen instructions to start restoring your iPhone software via iTunes.

If you want to exit DFU mode, simply do a force restart by referring to the above steps.