Wi-Fi is not always available, so you need to use the Cellular Data to connect your phone to the Internet connection to use online services and apps. But, due to some reasons, cellular data is not working properly. The installed apps on your iPhone work fine until you have just updated your device to the iOS 13 version. There is a chance that the update does not bring a positive signal to your iPhone. You have now encountered the cellular data issue on your phone. If you are looking for help to the cellular data problem, you should keep reading this post. Read on it to know what to do if the cellular data doesn’t work on your iPhone after iOS 13 update.
With Cellular Data enabled, you can browse the Internet and use online services when the Wi-Fi network is not available. Since the cellular data usage can lead to the extra charges, so you should check your network service provider before toggling data on your iPhone. Normally, cellular data will work on properly after being enabled. However, similar to Wi-Fi network connection, there are some factors that can cause data functions not to work as intended. Apart from the network issues, iOS bugs are also one of the triggers. Below are solutions that are applied to fix problems causing your iPhone cellular data features.
How to Troubleshoot iPhone with Cellular Data Problem
Before proceeding, you should check and make sure your phone is still in an area with your network coverage. You should note that the cellular signal on the status bar, which prompts you the strength or weakness of your iPhone at the moment.
If the signal strength is poor, it’s the main reason why Cellular Data cannot work as intended. However, the signal is strong, then the problem might come from your iPhone system, which you need to rule it out. Here is the troubleshooting guide to the Cellular data issue.
Solution 1: Restart Your iPhone
The first attempt you should do after updating to iOS 13 version iff the Cellular data is failed is to perform a reset on your iPhone can fix it. There are different ways to restart your iPhone, based on the model.
If you are using iPhone X and later model, follow these steps to do so:
- Press and hold the Power button along with one of the Volume buttons until you see the Power off
- Drag the slider to completely power off your iPhone
- After 1 minute, press the Power button again to turn it back on.
If you are using iPhone 8 Plus and older models with the Home button 8, you can perform a reset on your phone:
- Press and hold the Power button until the Power off slider shows up on the screen.
- Drag the slider to switch it off
- After 1minute, press firmly the Power button to power it back on.
Minor glitches can usually be addressed after a reboot, so you try and check whether it could fix the problem with your Cellular Data network. If it does not help, there is something else that’s causing your iPhone cellular data system from working properly.
Solution 2: Toggle Cellular Data off/on
The system on your iPhone might get corrupted after an iOS update, which results to the sudden failure. If it’s a flaw, restarting your iPhone can fix the issue Here is how to do so:
- OpenSettings app from the Home screen.
- Tap on Cellular and toggle the switch to enable the feature.
You can switch among LTE, 3G, or 2G connection. You can use the Cellular Data for specific apps like App Store, Music, Mail and other ones. Scroll down to Use Cellular Data For section and toggle the switch for services. If your phone supports dual SIM, you can set one assign of your plans as the primary number so that you check how much data has been used.
Solution 3: Toggle Airplane Mode on/off
Problems that cause wireless services can be addressed by performing the AirPlain Mode trick. Once it’s enabled, all the wireless feature of your phone like Wi-Fi, Cellular Data connections will be turned on. This will also give these features a fresh restart. Many iOS users found this trick helpful, so you can also consider trying it as a solution. Here’s how to do so:
- OpenSettings from the Home screen.
- ChooseAirplane Mode.
- Toggle the switch on. This will disable all wireless radios and other functions at once.
- After the airplane mode is toggled on, restart your iPhone to clear the clear cache.
- Once your iPhone boots up, return to Settings-> Airplane Mode
- Toggle the AirPlain Mode off to enable the wireless functions again.
Wait for the network indicator on your iPhone to be stable. Then, check and make sure the cellular data is enabled. Once the feature is turned on, you can try to use other online apps and services through your data network. If the problem still persists and could not still use your data, then move onto to the next solutions.
Solution 4: Remove and reinsert the SIM card
Network errors that affect your iPhone cellular functions can be addressed just by removing and then reinstalling the SIM card. While the problem comes from the update, there is a chance a damaged SIM card is the main cause. To fix it, you should remove the SIM card from your iPhone, check it for any damage. If it’s not, put it back into your phone.
To do so, first, you need to power it off. Powering off can prevent unexpected things from damaging the SIM card. Proceed the steps below to removing and reinserting the SIM card from your iPhone:
- Insert a SIM ejector tool into the small SIM tray hole of the SIM tray on your phone.
- Gently push it until you see the SIM tray pop out.
- Take SIM card out from the tray and check if there is any visible sign of scratches or liquid.
- Once you make sure there is no damage to your SIM card, put it back into the tray.
- Ensure it’s is properly located at the SIM card tray.
- After everything is perfect, push the SIM tray back into your iPhone.
Once the Sim tray is locked in a fixed place, power your phone back on and wait for it to set up the cellular network signal again. After the signal indicators are stable, toggle on Cellular data and check if it has fixed the problem.
Solution 5: Reset network settings on your iPhone
If the previous solutions did not fix the problem, the last resort you can try is to perform a network settings reset. This will remove all the network errors from misconfigured settings. There is a chance that all the network settings on your iPhone have been overridden after iOS 13 update, which could result to conflicts, here is the cellular data function. To address it, follow these steps below to perform a netwwork settings reset on your iPhone:
- From the Home screen open Settings app
- Tap on General > Reset.
- Select Reset network settings option
- When you are prompted, enter your device password to proceed.
- Tap on the popup again to confirm network settings reset on your iPhone.
This reset will not cause the data loss, so all the saved data on your iPhone storage still remain. But your customized network settings like Data connection, Wi-Fi networks, and other information will be reset to the default values and options.
Once the reset is completed, your phone will restart automatically. After that, you can re-enable network features such as Wi-Fi, Cellular Data, Bluetooth on your iPhone so that you can use them again. When you are done, check if the Cellular Data works properly again after this method.
Trying all methods above is already enough to fix the Cellular Data problem on your iPhone after updating to iOS 13 version. However, the cellular data is not working is still not working to a few other iPhone users, making the problem impossible to be solved by end-users. In this case, a technical department will be the better choice.
You should contact your network service carrier to ask for more advanced solutions as well as other suggestions. There are some advanced network settings, which you should modify again to work properly with the latest iOS version.
You can also directly contact Apple Support for further assistance after installing iOS 13 on your phone. Sometimes, the iOS bug is the main cause, which requires a fix patch to get rid of the issue. Let them know your problem and what you have done in an attempt to fix it on your end.