Play Store is one of the biggest platforms for downloading apps and games. With millions of apps uploaded every week, the Play Store always experiences heavy traffic, so the Play Store is not possible to keep up.
Every app has its own set of problems, whether it was created by a freelancer or a big company like Gameloft. DF-DFERH-01 is a common issue in Play Store. It usually occurs when Android users try to search, download or update apps on their device from Play Store.
If you are encountering the same problem, you should not worry. Keep reading this post to know how to fix DF-DFERH-01 error in your Android phone.
How to Solve DF-DFERH-01 Error in Google Play Store
Here are six different methods for you to fix DF-DFERH-01 error in Google Play Store. Try each method below until you can troubleshoot the problem and continue downloading your favorite apps and games from Play Store.
Restart your Android phone
Performing a restart is the simplest and the oldest trick. Most software glitches can be solved by just restarting. And the Error retrieving information from server problem in Google Play can be fixed as well.
Here are steps to fix DF-DFERH-01 error:
- DisableWiFi and Mobile Data on your device.
- Hold down the Power button for 3 seconds and tap Restart.
- Once your phone completes booting, enable WiFi or Mobile Data again
- Re-launch Play Store to download or update the apps.
A quick restart can usually fix the problem. But if it does not, move on to the next troubleshooting step.
Set Date and Time on Your Android to Automatic
If you have accidentally changed the date and time settings to an incorrect time, then Google services can go out of sync and then appear connectivity issues. One of them includes the [DF-DFERH-01] error. To solve it, you should correct your date and time to internet time so that your device and Google servers in sync. To do so
- Head toSettings.
- Tap on System> Date & time.
- Turn on Automatic date & time and select Automatic time zone
- Wait for few seconds and your device will automatically set the date and time to internet time.
After you correct the device time, re-open Google Play Store and check if you are still encountering “Error retrieving information from server [DF-DFERH-01]” eror while downloading the apps and games. If issues still persist, move on to the next method.
Clear out Google Play Store, Framework and Play Services Cache
Clearing cache of an app might help to solve many common issues. Cache files are the memory files created by an app to quickly access its features. The cached files usually store thumbnails, strings, HTTP request-response, etc., that can reduce loading times when opening the app next time.
However, sometimes the cache files could be the main reason in the case of Google Play Store and it causes DF-DFERH-01 error. Read on these steps below to clear cache and data of Google Play Store, Framework and Google Play Services. To do so
- Navigate to Settings > Apps & notifications.
- Tap on the search icon on the top right and search for Google Play Store.
- Select the Google Play Store from the result and tap on Storage.
- Choose Clear Storage button first and tap on Clear Cache
- Now, you need to clear the cache and storage of Google Services Framework.
- Search for Google Play Services and then follow the same steps above to clear cache and data.
Once you clear the cache and storage of three apps, restart your Android phone and try to download or update an app from Play Store. Clearing cache files brings a high chance of solving the DF-DFERH-01 error, but all your existing settings will be lost. You might have to re-login your Gmail again to Google Play Store after clearing the cache.
Update Google Play Store
Google updates their apps regularly to remove bugs and Play Store app might not be updated to the latest version. If your phone is running on an outdated version, it could result in Error retrieving information from server [DF-DFERH-01] issue. To fix it
- To check if your phone is on the latest build, launch Play Store and swipe from the left side to open up the app menu.
- Select Settings and scroll down to About
- Choose the Play Store Version one time and wait for a minute.
- If the Play Store is up to date, there will be a pop-up saying “Google Play Store is up to date.”
- If your phone is not running on the latest build, you will see a prompt, saying “A new version of Google Play Store will be downloaded and installed.”
- Tap on OK and wait for Google to automatically update the Play Store app on your device.
After you update the Play Store to the latest version, check if you still face the DF-DFERH-01 error by downloading an app from Play Store.
Add A New Google Account
Another way to fix the problem is to remove the old account and then add a new Google account. After that, check whether the DF-DFERH-01 error in Google Play Store has been fixed or not. To add a new account to fix Error retrieving information from server [DF-DFERH-01], just follow these steps below:
- HeadSettings and tap on Accounts.
- Choose your Google account from the list.
- Tap on Remove Account.
- Tap onRemove Account again to confirm your selection
- Restart your device and re-open phone Settings.
- Tap on Accounts, scroll to the bottom and choose Add account.
- Select Google from the list and type in the email and password of another Google account. (It must be different from the previous menu you were using earlier)
Once you add a new Google account, re-open Play Store and check if DF-DFERH-01 error is fixed.
Update your Android Device
Keeping the operating system of your Android device always up-to-date is a good way to fix known bugs, including “Error retrieving information from server [DF-DFERH-01]” and updates also come with patches to enhance security. If none of the above methods helped you, the last resort you should try is to update your device to the latest Android version.
You can check for available updates in Settings – System – Advanced – System Update. If there is an update available, download and install it right away. After updating your phone to the latest version, check if the “Error retrieving information from server” message has gone away.
If your Android phone is running on Android Lollipop or lower version, I highly recommend you to upgrade your device to get the stable bug-free updates from so that you don’t need to worry about these issues anymore.
Bugs are very frustrating and can take up a lot of your valuable time that you might have spent doing other productively. If you want to prevent issues like DF-DFERH-01 error on the Play Store, make sure to always keep your phone up to date by installing the latest updates when they are available.
Aside from updating your Android device, ensure the date and time that are in sync with internet time to solve Error retrieving information from server [DF-DFERH-01] problem. Let’s know in the comment section which method worked for you. If you know other great solutions to fix this problem, feel free to share it by commenting in this post.