Are you having trouble with streaming Netflix videos on your iPad? If the answer is Yes, then you are in the right place. Read further this post to know what to do if Netflix keeps crashing or doesn’t work properly on your iPad.
How to troubleshoot iPad with Netflix app that’s not working
Netflix is currently the most popular streaming service. With this platform, you can then watch your favorite TV shows, films, and other contents on the Internet-connected devices. The requisite to use Netflix is a registered Netflix account. After you have signed up for a Netflix account, simply log in and access your account and you can start streaming videos via the Netflix app. If you are streaming unlimited videos through your platform, your device must be connected to a fast and stable Internet connection. If you meet all the requirements, but the Netflix app isn’t working or keeps crashing on your iPad, you can then follow procedures to troubleshoot your iPad.
Remember to run the Netflix app after you perform each method to check whether or not the problem is already fixed. If the symptom still persists, move on to the next method to rule out possible culprits.
Solution 1: Close Netflix then restart your iPad
If Netflix was working fine on your iPad, but it suddenly started acting up, it’s likely due to random system glitches that are affecting the app. It’s often the case if you have let Netflix app run in the background for long. To address the flawed app, you should close it from your iPad by following these steps:
- From the Home screen and double press on the Home key to open the recent applications. You will see a list of app previews on the screen. They are the apps that you’ve recently used and let them run in the background.
- Swipe up on the Netflix app card to close it.
- Repeat the step to close other background apps.
- Once you clear all background apps, tap on Home screen or press the Home key to return to the main screen.
After closing Netflix and other background apps, reboot your iPad to remove junk files from the memory as well as refresh your iPad system. Here is how to perform a soft restart on your iPad:
- Press and hold the Power button for a few seconds until you see the Power off slider on the screen.
- Drag the slider to power off your iPad.
- After 30 seconds, press and hold the Power button until the Apple logo shows up on the screen.
Wait for your iPad to complete booting up. When it’s done, open Netflix app again and check if it’s already working fine.
Solution 2: Update Netflix app on your iPad if available
The above method is usually enough to fix small software issues, causing certain apps to act up. However, if it doesn’t help, the next option is to install new updates for the Netflix app. These updates usually include patches to rectify the existing in-app errors. If you haven’t enabled auto-update feature, there are chances are that you have missed out some critical app updates for Netflix. In this case, you can check for and install pending app updates directly from the App Store. Simply follow these steps below:
- From the Home screen, tap on App Store to open the Apple Store app.
- Scroll down to the bottom of the App Store screen and select Updates tab. You will see a list of apps with pending updates on the screen.
- Scroll through the list and tap on the Update button next to Netflix app to install the pending update.
- If there are multiple app updates available, simply tap on the Update All button on the top-right corner. This will start installing all pending app updates at once.
Wait until your iPad complete updating and when they’re done, reboot your iPad to apply the recent changes and refresh the apps.
Solution 3: Reinstall Netflix app on your iPad
It can be the next solution to try if the Netflix app still gets crashed. Sometimes, symptoms can indicate that the app no longer works since it might get corrupted. In this case, the corrupted app needs to be deleted and reinstalled.
The Netflix app for iPad can be installed directly from App Store. When it is installed, you can then stream your favorite movies and TV shows directly on your iOS device through Netflix app or see through any Airplay devices like Apple TV. But similar to other third-party apps, Netflix app can succumb to fatal errors, causing the data corruption. To fix corrupted apps, simply perform these steps below:
- From the Home screen, tap and hold on Netflix app icon until it starts
- Tap on the X icon on the left corner of the Netflix app
- Tap on Delete when asked to confirm an app deletion.
- Return to Home screen to stop the apps from wiggling.
Another way to uninstall third-party apps from your iPad is from Settings storage menu. To do so:
- Launch Settings app from the Home screen.
- Tap onGeneral > iPad Storage.
- Scroll through the list and choose Netflix app
- Tap on the popup to Delete App and confirm your choice
Once you remove the Netflix app, reboot your iPad again and follow these steps to re-install Netflix app on your iPad.
- OpenApp Store from the Home screen.
- Search for Netflix app.
- Tap on GET button to re-download the app.
- Wait for the installation of the Netflix application.
- If you are prompted, enter your Apple ID Password and tap OK to proceed.
- Wait until the download is done and open it again.
If you are signed into your Netflix account, enter your correct credentials to access your Netflix account and you can then start streaming videos through this platform.
Solution 4: Update your iPad to the latest iOS version
One of the most important things is to keep your iPad software always up to date. The latest iOS version for iPad is currently iOS 12.3.1, which was officially released previous weeks.
If you haven’t yet to update your iPad to the latest iOS version, then updating can potentially fix problems, including Netflix ones. Software updates rolled out by Apple usually include fix patches to address existing issues caused bugs. If your iPad is connected to stable Internet access, has at least 50% power and ample memory space, then just follow these steps to install the latest iOS version on your device:
- Open Settings from the Home screen.
- Tap onGeneral > Software Update.
Before proceeding, you should back up all your important files to iCloud or to iTunes. After that, select the option to download and install when you are all set to update your iPad. Follow the rest of the onscreen prompts to complete updating your iPad and reboot it when the update is done.
Also see: How To Watch Netflix Content Offline
Solution 5: Disable Restrictions on your iPad
Apps cannot always work as intended if they are restricted. In iOS 12 version, there are several types of app problems related to restrictions. The biggest problem is that the app isn’t able to perform its usual tasks as restrictions are already enabled for it. To make sure that it’s not the main reason for Netflix app, you should manage or disable restrictions on your iPad by following these steps:
- OpenSettings app from the Home screen.
- Tap onGeneral > Content & Privacy Restrictions.
- Once the feature is activated, you will be asked to enter your restrictions passcode. Simply enter the correct passcode to continue.
- To change restrictions, head to the Allowed Content section then and select Websites. Remember to tick on Specific Websites Only or Limit Adult Content
- Scroll down to the bottom of the list and then type in:https://secure.netflix.com with your favorite title/description.
- Tap on Done to apply the changes.
You can also disable Restrictions completely on your iPad by following these steps:
- Head toSettings.
- Tap on General >Content & Privacy Restrictions.
- ChooseDisable Restrictions option
- Enter your restrictions passcode again when prompted to confirm disabling it.
Once you disable restrictions, reload the Netflix app again and check if it’s already working properly.
Solution 6: Reset network settings on your iPad
Network-related issues are the main factors that cause Internet-based apps to stop working or keeps crashing. To fix network errors, you should reset your iPad’s network settings with these steps:
- OpenSettings from your Home screen.
- Tap onGeneral > Reset.
- Select Reset network settings from available
- Enter your passcode when prompted to continue
- Tap on the popup to confirm a network settings reset.
The process will wipe all your current network configurations including Bluetooth and Wi-Fi connections. After that, all default network options will be restored. You will need to re-enable Wi-Fi to connect your Wi-Fi network again if you want to use online services like Netflix streaming.
Solution 7: Reset all settings on your iPad
If none of the mentioned methods could fix the problem, a factory reset can be considered as the last option. This will delete all customized settings on your device including all misconfigured options that have caused conflicts to Netflix. This method will not affect any saved information, so creating a backup is not necessary. Just follow these steps should you want to give this reset a try:
- Head to Settings from the Home screen.
- Tap onGeneral > Reset.
- Choose Reset all settings option
- Enter your device passcode to continue.
- Tap on the popup to confirm all settings reset.
Your iPad will automatically reboot when the reset is done. After that, you can start enabling necessary features such as Wi-Fi and Bluetooth to use them again on your iPad. After your tablet backs online, re-open Netflix app, log in your Netflix account then start streaming your media.
If Netflix still keeps crashing after trying all the above solutions, you should report the problem to Netflix Support team to get further assistance. There is a chance that the Netflix server might be encountering technical problems, so they caused the app to become unstable.
You can also check whether it’s a widespread problem with the Netflix service, and try to access it from an Internet browser. Simply launch Safari or Chrome app on your iPad and visit netflix.com and log in your account. If you are able to stream the service through the browser, something goes wrong with the Netflix app. However, if you cannot stream through the browser, the Netflix server is experiencing downtime and is not available at the moment. In this case, you should wait and try to stream Netflix at a later time.