The App Store is the place where you can install and update apps on iOS devices. The store is primarily designed for iOS users to have a one-stop shop like Play Store on Android devices. In case the App Store is not working as intended on your iOS device, it requires a stable Internet connection. Thus, solving the internet problems is the first key to fix App Store problems.
If you are facing the trouble with connecting to the App Store on your iPhone XS Max, this post will offer you some helpful workarounds that can be applied to rule out software errors from the underlying causes.
How To Troubleshoot iPhone XS Max With App Store Problems
This problem is not really serious. In fact, you can fix it just by performing a couple of procedures in the section below. You should make sure your iPhone is connected to a stable internet connection since it’s necessary when your iPhone is trying to connect to a server. Here is how you can fix App Store problems.
Solution 1: Close App Store and background apps on iPhone XS Max
Apps running in your iPhone background can sometimes get rogue, so they triggered them to act up and caused conflicts to other apps, including the App Store. So, you should first close apps if you don’t use them anymore. If your iPhone cannot connect to App Store, clearing background apps can be the first possible solutions you should try. To do so:
- From the bottom of the screen, swipe your finger up and then pause it in the middle.
- Swipe left or right and search for the App Store
- Swipe its card up to force close it.
Now, re-open the App Store again after you close all the background apps. If you are not still able to connect to the App Store, move on to the options.
Solution 2: Restart your iPhone XS Max
If your iPhone XS Max is not possible to connect to App Store due to system errors, they can be addressed by performing a simple reboot on your phone. The process will get rid of clear cached files saved on your iPhone’s internal memory. A simple reset will not affect any saved information, so a backup is not necessary to create a backup. Follow these steps below to apply this section:
- Press and hold Power button along with one of two Volume buttons
- When you see the Slide to Power Off menu, just release both buttons.
- Drag the slider to completely power off your iPhone.
- Wait for it 1 minute, and then press firmly the Power button again until you see the Apple logo.
After your iPhone has completely booted up, open the App Store and check if you can connect to App Store. Make sure that the Wi-Fi switch is already enabled and is connected to a wireless network.
Solution 3: Disable the Wi-Fi feature and then enable it again
To use the App Store, you need a good internet connection so that all of its features can work properly. However, the app can malfunction whenever your phone is experiencing internet connectivity issues. To get rid of these Wi-Fi issues, affecting the App Store app or other online services, you should disconnect your phone from the Wi-Fi network for a minute and then connect to it again. This will refresh your internet connection as well as fix the Internet connection. To get it done:
- Open Settings app from the Home
- Tap on Wi-Fi
- Select the Wi-Fi switch to disable it.
- Wait for 10 seconds, and then tap the switch again to enable Wi-Fi again.
Once your iPhone is connected to the wireless network, check for internet-operated apps to know if the internet is working well or not. After that, check if your iPhone can then connect to the App Store.
Solution 4: Reset network settings on your iPhone
If you are not still able to access the App Store after performing the mentioned solutions above, your iPhone must be encountering more complex network connectivity errors. There is a chance that the Settings on your iPhone has been misconfigured, which has caused online services to get inaccessible. To rule out this problem, you can restore the default network configurations via a network settings reset your iPhone by following these steps below:
- Launch Settings app from the Home
- Tap on General > Reset.
- Choose Reset network settings
- Enter your phone passcode when you are prompted.
- Tap on Reset network settings popup to confirm the reset.
Your iPhone will automatically restart after the reset. After that, enable features that you want to use on your phone including Wi-Fi and Bluetooth. After your Wi-Fi is turned on and your iPhone is connected to Wi-Fi, re-launch the App Store again and check if the problem has been fixed.
Solution 5: Restore your iPhone by performing a factory reset
This option can be seen as the last option after you perform the mentioned solutions without having positive results. Remember to create a backup of your important files that are saved on the internal memory on your iPhone since the process will result in the data loss. When you are done, you can proceed to a factory reset on your phone. This will get rid of complex system errors that have caused the App Store to become inaccessible. Simply follow these steps once you are all set:
- Open Settings from the Home
- Tap on General > Reset.
- Choose Erase All Content and Settings option to start a factory reset your iPhone.
- Enter your phone passcode when you are prompted to continue.
- Tap on the popup again to confirm a factory reset.
All you need now is to wait until the process is completed. Your iPhone XS Max will then reboot itself. After it is back on, complete the setup wizard to set up your phone as new or restore from the backup. After connecting your wireless network again, check if the App Store can be accessible.
Whether your iPhone still could not connect to the App Store?
You should contact Apple Support to report the problem if your iPhone XS could not still connect to the App Store after trying all the above procedures. Sometimes, the problem is not on your device, but rather on the Apple servers. In this case, Apple engineers are working to fix the problem. To help them respond immediately, you should let them know the problem first.