Updating Apple devices are never difficult. As long as your device is compatible with the new update and meets all the requirements, everything should be good to go. But, there are still some factors that can make this simple process become more complicated, which lead some users to encounter various dilemmas when they attempt to update their devices. This is what many Mac users who have had trouble with upgrading to macOS Mojave 10.14 version since the update got stuck and failed. If you are in the same difficulty, read on to know what to do when you try to install MacOS Mojave 10.14 on your Mac.
Reasons Cause Your Mac To Get Stuck When Updating?
There are some factors that can affect the updating process, including network connection errors, rogue apps, corrupted data, security issues, and even account problems with Apple credentials. You should also remember to check on the Apple server. Some update errors might occur due to the Apple server unavailability. That said, you should rule out each of these factors to get rid of them from the underlying cause.
To keep it safe, you are highly recommended to back up your Mac before the update. Make sure that external drive capacity is higher than that of your device storage.
Complying to the update requirements will ensure a successful update installation. Among the things that you should check before updating your Mac are as follow:
- A stable internet connection is important so that your Mac can access the Apple server to send and receive update request.
- Sufficient memory space. The update requires enough storage space.
- Sufficient power. Keep your Mac battery at least 50% to complete the update process
- A valid Apple ID and password. The key to access Apple services is your Apple account. Make sure to type in the correct account information when prompted, otherwise, your requests will be denied.
- If you are enabling antivirus software on your Mac, you should disable it when updating to make sure it does not halt the process.
When you meet the mentioned requisites, you can retry updating your Mac to macOS 10.14. If the update still gets stuck or fails, then you need to clear out factors that have prevented your Mac from updating to macOS Mojave 10.14 version
How to troubleshoot macOS Mojave 10.14 installation with being stuck on your Mac
Solution 1: Restart your Mac computer
If this is the first update you have tried and it gets stuck, there is a chance that it’s just a minor system glitch, which could be fixed with a restart. If you have not done it yet, restart your Mac and then retry the update. To carry out the standard restart process, simply follow these steps below:
- Click on the Apple logo from the toolbar
- From the drop-down menu, click on Restart option
- Click Restart again when you are prompted.
Wait for your Mac to complete the process and once it boots up, retry installing macOS Mojave update on your Mac
After a restart, you can download and install macOS 10.14 update on your Mac by following these steps:
- Open the App Store on your Mac.
- From this main screen, search macOS 10.14 update.
- Click on Download to continue.
- Enter your Apple ID and password. After that, the update download will instigate. Simply follow the onscreen instruction to install the update on your Mac.
If you still get stuck when installing the Mojave update, keeping reading to rule out other factors.
Solution 2: Close all running apps or programs on your Mac
Apps running in the background during the update process might be the reason and result to a stuck installation. To make sure it’s not the trouble, you should force close running apps on your Mac and then downloading and installing macOS Mojave again. Simply perform these steps below to force an app to quit on your Mac:
- Press the Option + Command + Escape (Esc) buttons at once. There will be a Force Quit window showing up.
- Chose the app to close.
- Click on Force Quit.
If the app isn’t responding, use Finder to force close the app. To do so, just click on Finder and then choose Relaunch option
If all apps aren’t responding, simply restart your Mac
After it has completely rebooted, you can retry downloading and installing the update again and check if the error appears. If it still does, proceed to the next method.
Solution 3: Restart your Internet connection
Another possible reason why your Mac could not download new MacOS updates is due to network connectivity error. Your Mac might be connecting to an unstable Internet connection. As a result, services aren’t stable or not working at all. To clear it out, you should refresh your Internet connection.
There are several ways to get it done. If you are able to access your wireless router, rebooting it can fix the problem. Turning the router/modem off for a few seconds and then power it back on. Another way to refresh the Internet connection is to disable your Mac’s Wi-Fi for a few seconds and then re-enable it.
You can also check the current status of your Internet connection from System Preferences > Network on your Mac. Head to this, choose your Wi-Fi network and then turn it off and enable it again. Wait for your Mac to reconnect and then retry updating.
If the update does not through, cancel it first and then re-download the MacOS Mojave update from the Apple Support website. Simply access apple.com then scroll to the software update page.
Solution 4: Install macOS Mojave update in safe mode
If you still couldn’t update your Mac, you should try booting your Mac into safe mode and then update the latest software in safe mode. To get it done:
- Press and hold the Power button until it switches off.
- Power on your Mac and hold the Shift key until you see the Apple logo.
- Wait until it boots up in safe mode, and then you can retry downloading the update.
In safe mode, your Mac will automatically disable third-party apps including security software that have already interrupted downloading and installing the update.
These are possible solutions to keep your Mac out of being stuck when updating to the latest MacOS Mojave 10.14 version. Got any question? Let’s know in the comment below.