When installing apps on an iOS device, the App Store is the most ideal place to go. Fas long as your device is connected to the Internet, enough storage space, and a valid Apple account, everything will work as intended. But, like other iOS apps and services, sometimes, the App Store cannot be accessible. You will realize that something is going wrong and you may get a sort of message prompt saying that your device cannot access the App Store.
It’s definitely a headache problem since you cannot download and update your apps. That said, this error can be corrected. Here are possible to fix an iPhone unable to access the App Store after updating to the latest iOS 12.2 version. Read on to know how to solve this issue.
How to troubleshoot iPhone with being unable to access App Store
Solution 1: Close App Store then open it
Like other apps, the App Store may end up glitching after a new firmware update since it might not promptly adapt with a system change. If this happens, adverse symptoms would occur and the app gets unstable or is not working at all. The simplest way to fix such a problem is force closing the app and restarting it. So this is what you should do first:
- Swipe your finger up from the bottom and pause it in the middle until you see the multitasking view.
- Find out the App Store card.
- Swipe it up to close it.
If you see other suspended apps running in the background, follow the same procedure above to close all of them to avoid conflict with the App Store app. Once you clear all background apps, re-open the App Store and check if you can access it.
Solution 2: Reboot your iPhone
If restarting the app doesn’t do well, the next option is a device restart. A simple or forced restart can clear out system errors including those caused by firmware update bugs. So, if you have not done it yet, you should perform these steps below:
- Press and hold the Power button for a few seconds.
- When you see the Slide to Power Off command, release it and drag the slider to the right.
- After 1 minute, press and hold the Power button again until it boots up.
The process will not affect any saved data on your phone internal storage, so you don’t need to back up your data.
Solution 3: Refresh the Internet connection
As explicated earlier, network connectivity errors are also among the possible causes. The update might have affected your current network, resulting to unstable access to the Internet. To fix it, you should turn Wi-Fi on/off, enable Airplane mode or perform a network settings reset on your iPhone. These methods can get rid of minor Internet problems and refresh your device Internet connection.
- To enable Wi-Fi, just head to Settings-> Wi-Fi menu, and toggle its switch off for a few seconds and then re-enable it.
Alternatively, you can try the Mode trick to refresh all wireless radios at once. To do so:
- Navigate to Settings-> Airplane Mode
- Toggle the Airplane mode switch ON. This will disable all wireless features of your iPhone.
- Restart your iPhone while the Airplane mode is still enabled.
- After your iPhone reboots, return to Settings-> Airplane mode menu and turn Airplane Mode OFF.
If they did not help, you should then reset network settings on your iPhone. By this way, all your customized network settings and configurations will be removed and the default network options will be restored. Any network error related incorrect network settings will be deleted as well
- To reset network settings, simply head to Settings-> General-> Reset menu, choose Reset network settings option.
Once the reset is completed, your iPhone will restart automatically and then load up the default network options. If you want to use online services, connect your iPhone to a Wi-Fi network.
Solution 4: Turn off restrictions on your iPhone
There are some services that cannot work if restrictions are enabled on your phone. The App Store downloads and updates might also be among these services. To get rid of it from the possible causes, you should disable restrictions on your iPhone by following these steps:
- Open Settings from your Home screen.
- Tap on Screen Time.
- Choose Turn On Screen Time if necessary.
- Tapon Content & Privacy Restrictions and disable it.
- Enter your Restriction passcode to continue.
- Enter the passcode to confirm.
After disabling Restrictions, open the App Store again and check if the problem is already gone.
Solution 5: Log out and sign in to your Apple ID
Your Apple ID is the main key to connect to all Apple contents and services. So, there is a chance your App Store login session has already expired after the recent system update. As a result, other services related to your Apple ID will be no longer accessible. In this case, you should sign out and log back into your App Store account. So here’s what you should do:
- Open Settings app on your iPhone.
- Choose your Apple ID banner at the top.
- Scroll down to the bottom and select Sign Out.
- If you set up another for the iTunes and the App Store, tap on Sign out of iCloud option. Otherwise, enter your Apple ID password.
- Select Turn Off.
- If necessary, enable any data that you wish to save on your phone.
- Tap on Sign Out.
- Confirm your selection by tapping on Sign Out
Once you sign out of your App Store account, reboot your iPhone to remove caches from your phone memory. After it boots up, return to Settings and sign into your App Store account again.
Solution 6: Reset all settings on your iPhone
Apart from network settings, other settings can also affect App Store services on your phone. The update might automatically override settings on your iPhone, making it necessary to reset all settings after firmware installation. This reset will erase all current system settings that have caused minor system flaws. However, unlike a factory reset, it does not affect any saved data on your phone’s internal memory, so you don’t need to worry about permanent data loss. Perform this reset without the need for backing up your iPhone. All you need is to follow these steps below:
- Head to Settings app from the Home screen.
- Tap on General > Reset.
- Choose Reset all settings.
- When prompted, enter your passcode and follow the rest of the onscreen instruction to get the process done
After the reset, your iPhone will reboot automatically and load up the default configuration. To use features that are disabled by default, you have to re-enable them first. You need to reconnect your iPhone to the Internet and use online services including App Store. After the connection, open the app and check if it’s already working back.
Solution 7: Factory Reset Your iPhone
A factory reset can be considered among the last resort if none of the previous methods is helpful for fixing the problem. You might be encountering a complex problem, which requires a more advanced solution. This is the case if the iOS 12.2 update has already ruined the App Store system. However, before factory resetting your iPhone, make sure to back up all your data to iCloud or iTunes first to recover them later. After the backup is created, follow these steps below to factory reset your iPhone through its settings:
- Launch Settings app from your Home screen
- Tap on General > Reset.
- Choose Erase all content and settings option
- Enter your phone passcode to proceed.
- Tap on the popup to confirm a full system reset. Your phone will then start erasing everything and then restores to the default settings.
Once the reset is completed, it will restart itself. All you need is to follow the setup wizard to bypass the initial setup process.
You can also use iTunes to manually restore your iPhone to the factory default settings. To get started, you need a computer with the latest iTunes version installed on it. When everything is ready, plug your phone into the computer with the Apple-supplied Lightning cable. Wait for iTunes to sync and you can start restoring your device to the factory defaults.