Similar to other third-party apps for iOS platform, Skype also has its common errors. One of them is the error 1603, which often occurs when users attempt to update Skype. There are certain factors can trigger, from random app glitches to data corruption. In many cases, software problems are the main reasons to trigger Skype to act up. If you are bumping into this error when using the Skype app on your new iPhone XS/XS Max/XR, you can then refer the highlighted solutions below. Read on to get more information.
How to troubleshoot iPhone XS/XS/XS Max with Skype error 1603
Before getting started, you should first check your Internet connection. If you are encountering Wi-Fi drops or no Internet connection, you need to work on that first. Skype requires a fast and stable Internet connection to work properly. If not, it might fail or become shaky. If your Internet connection is good, but Skype is still not working as intended, you can try some following workarounds.
Solution 1: Quit the app then restart your phone
If the Skye app was previously working fine, and just suddenly acting up, random glitches could be the main cause. To rule this out, you should try force closing the app. Here’s how to get it done:
- Swipe your finger up from the bottom of the screen and then pause a second
- Swipe right or left to scroll through apps preview.
- Finally, swipe up on the Skype preview to force close it.
If there are other background apps, you should also close them to prevent them from causing conflict with the Skype app. After you complete closing Skype and other background apps, remove all junk files on your phone memory by performing a restart. Here’s how:
- Press and hold the Power button along with one of the Volume buttons at once for a few seconds.
- When you see the Slide to Power Off command, release the buttons and then drag the slider to the right.
- After 1 minute, press and hold the Power button again until you see the Apple logo.
The process will not affect any saved data on your phone, so backing up files is not necessary.
After the restart, open Skype again and check if the error is gone. If the same error code 1603 still persists, try the next solutions.
Solution 2: Update Skype app from App Store.
Skype error 1603 typically happens when you update the Skype app. So, you should give it another try. To ensure you do it right, follow these steps below to update the app through the App Store.
- Launch App Store and then scroll down to Updates
- Scroll through the list of apps with pending updates.
- Tap on Update button next to the Skype app to install pending updates for the app.
- Tap on Update All button to install all app updates at once. You will see this button if there are multiple app updates available.
Updating your iPhone to the latest iOS version can also fix the problem if software bugs are the underlying causes. Here’s how you can check for a new iOS update on your iPhone XS/XS Max/ XR wirelessly:
- Open Settings app from the Home screen.
- Tap on General > Software Update.
To install OTA updates, your iPhone needs to be connected to a stable Internet connection, enough storage space and at least 50% battery left. After that, follow the rest of the onscreen instructions to download and install new iOS update on your iPhone.
Solution 3: Uninstall then reinstall Skype app on your phone
The app cannot work if it totally gets corrupted. In this case, the only way to bring the app to work properly again is reinstalling it. However, before doing so, you need to uninstall the corrupted app on your iPhone. So here’s how you can do that:
Follow these steps below to uninstall Skype from your Home screen:
- From your iPhone Home screen, tap and hold on an app icon until it starts jiggling.
- Tap on Xon the Skype app
- Choose Delete and confirm deletion of the app.
To remove the Skype app from your iPhone storage, you can follow these steps:
- Open Settings from your Home screen.
- Tap on General > iPhone Storage.
- Note Skype app from the list.
- Choose the app and it will open the App screen.
- From the App screen, choose the Delete App
- Tap on Delete App popup again when prompted to confirm.
After you delete the app, perform a restart on your iPhone and then reinstall the Skype from the App Store by following these steps:
- Launch the App Store on your phone
- Search for Skype app
- Choose Skype app from the search results.
- Tap on Cloud icon or Get button to download and reinstall the app.
Follow the rest of the onscreen instructions to complete installing the Skype app on your iPhone. To apply the recent changes as well as refresh the app, give your iPhone a plus restart.
Solution 4: Reset network settings on your iPhone XS/XS Max/XR
To clear major network problems that have prevented the Skype app from working properly, you should consider performing a reset on your iPhone’s network settings. This will clear out all your network configurations, such as Wi-Fi, Bluetooth connections, and other relevant information. Complex network problems will also be deleted. Should you give it a try, here is what you should do:
- Open Settings app from your Home screen.
- Tap on General > Reset.
- Choose the Reset network settings
- When prompted, enter your passcode to continue.
- Tap on the popup to confirm network settings reset.
Your iPhone will restart by itself, which is the indication that the reset is completed. Once done, you need to set up Wi-Fi on your device and then reconnect it to Wi-Fi network to use online apps and services like Skype.