You want to manage your new iPhone in iTunes, but you suddenly see the error code 1619, what will you do? When this error code appears, it’s telling you that the process couldn’t be completed due to many possible reasons following:
- iTunes is already out of date
- Internet connectivity error
- Incorrect registry entry
- Firewall blocks
- Missing system files
Generally, the cause comes from the computer in use but in some cases, the iOS device is at fault. Thus, you will need to troubleshoot with both your iPhone and the computer in use. This post lists a few solutions to deal with iTunes error 1619 when you attempt to manage your iPhone XS/XS Max on a computer. Keep reading on this post to get more details.
How to troubleshoot iPhone XS/XS Max with iTunes error 1619
Before proceeding, you first try to switch USB ports. Some iPhone users who faced the same iTunes errors found that a defective USB port is an underlying cause. Or if you have another computer that has already installed the latest iTunes software, you can use it instead. This will help you know whether the problem is isolated to the computer that you are using or not. Here is how to do when you are trying to fix this error on your end.
Troubleshoot your iPhone XS/XS Max
Although most of the factors are related to the computer in use, there is still a chance the problem on your iPhone has triggered the error. So, you should try performing these basic workarounds first to get rid of any triggers from your iPhone.
Solution 1: Reboot your iPhone
A reboot will clear out minor software errors causing random issues on your iPhone XS/XS Max. You can try doing a simple reset first by following these steps:
- Press and hold the Power button for a few seconds until you see the Slide to Power Off command
- Release the button and drag the slider to the right.
- After 1 minute, press and hold the Power button again until you see the Apple logo.
If you want to clear all background services as well as suspended applications that were corrupted, you should perform a force restart on your iPhone XS/XS Max. Here’s how to do so:
- Press and quickly release the Volume Up button.
- Do the same with the Volume Down button.
- Finally, press and hold the Power button and then release it when it boots up.
Once your iPhone restarted successfully, reconnect it to your computer and check if the iTunes error 1619 is gone.
Solution 2: Reset all settings on your iPhone
Incorrect settings might be the main problems and trigger random errors. To rule this out, you should reset all settings on your new iPhone XS/XS Max Max. The process won’t affect any saved data on your phone, so it won’t result to the data loss. Here’s how to get it done:
- Open Settings from your Home screen.
- Tap on General > Reset.
- Choose Reset all settings
- When prompted, enter your device passcode to continue.
- Tap on the popup to confirm settings reset.
All customized settings will then be removed and the default options will be restored. When the reset is completed, your iPhone will automatically reboot. Wait until it boots up and you attempt to connect it to iTunes and check if it works.
Troubleshoot the computer in use
These are the procedures you should try to solve iTunes error 1619 on a Windows computer. If you are using a Windows computer and encountering the same iTunes error 1619, you can try solutions below.
Solution 1: Configure Windows Firewall on your Windows
Those who encountered this error found out firewalls are the main cause. Sometimes, the firewall restricts iTunes and your iOS device from accessing your computer. Here is what you should do to fix it:
- Press and hold the Windows +R keys simultaneously to open the run/command prompt.
- Enter firewall.cpl in the text field to open Windows firewall. Check if everything is highlighted in green.
- If you see the firewall screen highlights up in red, simply follow the onscreen instructions.
- Now, click on Allow a program/feature through Windows Firewall option.
- Click on Change Settings.
- Go to the private and public networks category and check if iTunes is already chosen under both categories.
- Now, find Bonjour Service and check if it’s only selected for Private networks.
- If you don’t see the aforementioned items, simply click on Allow another program
- If you don’t see iTunes, click on Browse option then go to this directory: C:\Program Files\iTunes\, then select iTunes.exe.
- If you don’t find Bonjour Service, follow the above step to add it to the list.
- Once you add them to the list, simply click on OK button and close the Windows Firewall.
You should also check if there is any driver software outdated. If necessary, install the required driver software. After that, remember to restart your computer to apply the recent changes as well as refresh your computer operating system.
Solution 2: Restart Apple Mobile Device Service (AMDS)
Another recommended solution to fix iTunes error 1619 on Windows is restarting the Apple Mobile Device Service (AMDS). It is an inbuilt process in iTunes, which takes responsibility for detecting and syncing iOS devices plugged into the computer. The process normally runs in the background on your computer after you install iTunes. So, if this service fails to work, iTunes will also not be able to communicate with your iPhone, which leads to the error code 1619. To get rid of minor glitches causing the AMDS to fail, follow these steps below to restart AMDS:
- If iTunes is opened, close it first and disconnect any devices from the computer.
- Press Windows+R keys simultaneously to open the run/command screen.
- Type services.msc in the text field.
- After you see the Service list window, scroll through the list and then find Apple Mobile Device Service.
- Right-click on Apple Mobile Device Service and hover the pointer on All Tasks.
- Just click on it to Restart.
Your computer will now reboot. Once done, retry to connect your iPhone and then restore it through iTunes. If the error still persists, you should then contact Microsoft Support for further assistance to get more advanced methods to rule out system errors.
If you’re encountering the same iTunes error code on your Mac computer, you should make sure that the iTunes app is already updated and that your computer isn’t protected by antivirus program. If none of the above methods helps, you should reset the registry settings and then repair your system files.