The App Store is the primary official store to utilize when coming to getting apps or updating the ones that you have already installed on your iOS device. As long as your phone is connected the Internet and the App Store server is available, everything should work well. However, there are still many factors that trigger random errors, which cause the App Store to work incorrectly. Highlighted in this post are a few potential solutions that you can try in case you encounter some issues when attempting to update or download apps on your iPhone XS from App Store.
How to troubleshoot with iPhone XS that could not download or update apps
Before getting started, you should verify that the date and time settings are properly configured. Incorrect date and time is a factor that could affect App Store operations. You should set the date and time to Automatic. To manage date and time on your iPhone, just navigate to Settings-> General-> Date & Time. From there, enable Set Automatically option. Your iPhone will then be prompted to use the current date and time based on your timezone.
In addition, you should also make sure that restrictions on your iPhone XS are already disabled. To check out this, head over to Settings-> General-> Restrictions. If you are prompted to enter your passcode to continue, you should then scroll down to the Installing Apps option. From there, toggle the switch off if it’s turned ON, and then grant permission for Apps Installation.
Solution 1: Make sure your Apple ID is correct.
An Apple ID is the key to updating, downloading, and installing apps from the App Store. So, if it’s an invalid Apple ID and password, it will cause a lot of trouble. The same will happen if the Apple ID that you entered while you are trying to update or download a new app is different from the one you used previously for registering. To check this information, simply follow these steps below:
- Open the App Store on your iPhone
- Scroll down to and tap on Updates section
- Choose Purchased
Now, find the app that you want to download or update. If it isn’t there, it means that the app was downloaded with a different Apple ID. In this case, you should try signing out your account from the App Store and then sign it back in. Here’s how to do so:
- Open Settings from your Home screen.
- Tap on iTunes & App Store
- Select your Apple ID.
- From the popup, tap the Sign Out option to log out from the App Store.
- Finally, tap on theApple ID header again and choose Sign In.
Once you successfully sign in, relaunch the App Store and try downloading or updating apps again and check if it’s already working.
Solution 2: Force close the App Store and restart your iPhone.
Apps can stop working anytime due to random glitches and the App Store is no exception as well. If you have previously opened the app, there is a chance it gets corrupted. Thus, the app will not work as intended and the download or update might not be completed. In this case, you need to refresh the app. Here’s what you should try:
- Swipe your finger up from the bottom of the screen and then pause a second
- Swipe right or left to navigate through app preview.
- Find the App Store
- Swipe it up to close the app.
If you notice any other suspended apps that are running in the background, you should also clear them all so that they cannot interfere with the App Store operations. After you close all background apps, you should then perform a soft reset on your iPhone XS. To do so:
- Press and hold the Power button for a few seconds.
- When you see the Slide to Power Off command, release the button and drag the slider to the right.
- After 1 minute, press and hold the Power button again until you see the Apple logo.
It’s also another way to refresh your iPhone memory from the cache and minor glitches.
Solution 3: Clear App Store cache.
Unlike Android devices, there is not an option for iOS users to clear cache and data for apps. However, there is now a way to clear the App Store cache. With this tweak, any minor glitches, including download or update errors caused by corrupted caches will be resolved. Should you want to try it, here is how to do so:
- Open the App Store on your phone
- Scroll down to the bottom where you can see different icons/tabs.
- Tap on any of that icons 10 times.
Once done, you will notice that the app refreshes, which indicates that the app cache has been cleared.
Solution 4: Toggle Airplane Mode on and disable it.
Another old trick, but effective when solving minor network connectivity errors is the Airplane Mode. All you need is to toggle Airplane Mode on and then disable it. It works like restarting your iPhone’s wireless functions. Here’s how to do so:
- Open Settings from your Home screen.
- Tap on Airplane Mode.
- Toggle Airplane Mode switch on. This will automatically turn off wireless functions like Wi-Fi Internet connection.
- Perform a restart on your iPhone.
- After it boots up, head back to Settings-> Airplane Mode.
- From there, toggle Airplane Mode OFF to enable all wireless functions and services again.
Now, you need to check if this has already fixed the problem by opening the App Store and retrying to download or update apps.
If the previous trick did not help, then you should try forgetting the wireless network. This will remove your Wi-Fi network completely. Once the network is cleared, you will have to set it up again and connect like the first time you do. Network-related issues that are glitching will be removed. If network errors are the ones that are affecting App Store downloads and app updates, this trick will potentially fix it. Here’s how to do so on your iPhone XS:
- Open Settings app from the Home screen.
- Tap on Wi-Fi.
- Select the current Wi-Fi network from the list and tap on the information “i” icon.
- Select Forget this network option and then follow the onscreen instruction.
- Restart your iPhone after the Wi-Fi network is successfully forgotten.
- Head back to Settings-> Wi-Fi and then reconnect to your Wi-Fi network.
Once it’s connected, relaunch the App Store and check if the problem is gone.
To get further assistance and advanced solutions, you’d better contact Apple Support. If you notice any error codes or prompts while downloading or updating apps from the App Store, you should inform that information to the support team so that they can give you ultimate solutions for the problem.