It has been for months since the iPhone XS and iPhone XS Max were on shelves, which means there has already been more feedback from owners of these flagship devices. Generally, iPhone XS and iPhone XS Max reviews are good, but there are still several issues plaguing the two devices. We don’t know when the next iOS update will be released and the iOS 12.1.3 update is still the beta stage.
Fortunately, most issues can be resolved without the need for an update from Apple or visiting the Genius Bar. In the post today, we’ll take you through fixes for the most common iPhone XS problems in iOS 12.1.2.
Fix iPhone XS iCloud Restore Problems
If your iPhone XS or iPhone XS Max gets stuck at updating iCloud Settings screen, you should perform a hard reset to fix the problem. To force your iPhone XS/XS Max, follow these steps below:
- Press and quickly release Volume Up button
- Do the same with the Volume Down button.
- Press and hold the Power button until the Apple Logo shows up.
Your phone will then reboot itself. Once it boots up, you can try the process again.
If you are facing iCloud Restore problem on your iPhone XS/ iPhone XS Max, you can also create a local backup on your computer and then restore it on your phone. Apple’s also released a guide to iCloud backup issue and it’s worth a look in case you are not able to figure it out yourself.
Fix iPhone XS/XS Max Face ID Issues
Similar to their predecessor, iPhone X, both the iPhone XS and iPhone XS Max are equipped Face ID unlock instead of the traditional Touch ID. Face ID allows users to unlock the phone using your face and the TrueDepth camera.
Face ID issues are quite common, and there are several problems popup for iPhone XS and iPhone XS Max owners when attempting to set it up for the first time.
If you cannot register your face for Face ID, make sure to scan your face in a good condition. In addition, bring your iPhone XS/XS Max closer to your face.
There are also a few users that are facing trouble after the setup is complete. If the problem happens with your face when attempting to unlock your iPhone, make sure you are looking at the screen. Over time, Face ID can learn your face so in case you constantly change your look, you should scan your face again.
If the issue still persists, you should get in contact with Apple Support and take your phone to an Apple Authorized Service Provider so that they can run diagnostics.
Fix iPhone XS/XS Max Bluetooth Problems
Some iPhone XS/XS Max users have noticed Bluetooth issues when they were not able to connect to their Bluetooth devices. If you are encountering the same problems and can’t wait for Apple to release the next iOS 12.1.3 update to fix the issue, here are a few things to try.
- Open Settings app on your phone
- Tap on Bluetooth and choose the Bluetooth connection that is facing issues with the “i” in the circle.
- Tap on Forget this Device.
- Reconnect to it
If you are not still able to connect your iPhone XS/XS Max to your Bluetooth device:
- Open the Settings app.
- Tap on General > Reset.
- Select Reset Network Settings. (the process will make your iPhone forget known Wi-Fi networks, so have the password handy)
- Once the reset is complete, try connecting your iPhone to the Bluetooth device.
You can also try resetting your iPhone settings to the factory defaults to fix the problem. To do so, head over to Settings > General > Reset > Reset All Settings.
Fix iPhone XS/XS Max Cellular Data Problems
Some iPhone XS/XS Max users are also encountering cellular data problems. If you suddenly notice a “No Service” symbol on the screen, you should then restart your iPhone. This typically removes glitches and fixes the issue, at least temporarily.
If it does not help, you should check your service provider for outages. Additionally, you can contact your carrier customer service line. Once you ensure there is nothing to do with an outage, toggle on Airplane Mode for 1 minute before turning it off. After that, check the cellular connection again.
If Airplane Mode doesn’t help as well, you should toggle Cellular Data and LTE off and then re-enable it. To do so:
- Head to Settings.
- Tap on Cellular> Cellular Data Options.
- Tap on Enable LTE and toggle it off.
If you only want to disable Cellular Data completely without toggling off your other services, you should do the following steps:
- Open Settings app on your phone
- Tap on Cellular > Cellular Data.
- Toggle it off. Wait for a minute, re-enable it and check your connection.
Also see: Common iPhone XR Issues and Their Fixes
Avoid iPhone XS/XS Max Screen Burn-in
Both iPhone XS and iPhone XS Max utilize an OLED display, so they’re so beautiful. However, similar to iPhone X, the burn-in issues also appear on these 2018 iPhones. You might see a static image burned into your iPhone screen if the display is turned on for a long time. It’s a common problem with OLED panel and it might impact your iPhone display if you aren’t careful.
A software update cannot fix the problem since it comes from hardware, but there are still ways to ensure you no longer notice screen burn-in system on your iPhone.
First, you should adjust the time taking your iPhone XS’ screen to sleep when you don’t use it. To do so, simply go to Settings > Display & Brightness >Auto Lock and choose a shorter time.
You should also keep an eye on the screen brightness. Reducing the brightness is also a good way to keep burn-in screen problem to a minimum. Here are a few ways to do so:
- Open Control Center from the top right corner and manually adjust it via the slider.
- Toggle on Auto-Brightness by going to Settings > General > Accessibility > Display Accommodations.
These are common iPhone XS/XS Max problems in iOS 12.1.2 version. If you are encountering with other problems on your iPhone, let’s know in the comment below.