The main function of the Caller ID is to allow you to know who’s calling you or let other people know that you are calling them. So, you can decide whether to answer or reject a call. However, to use this feature, you have to enable it in settings first. After that, you can manage your Caller ID settings as your preferences. However, similar to other built-in features, Caller ID sometimes gives into random issues.
If you are encountering a problem in the Caller ID when it isn’t working as intended on your iPhone XR, this post will share a few workarounds and potential solutions that you can try on.
How to troubleshoot iPhone XR with Caller ID not working
Before proceeding, you should make sure that the date and time on your iPhone are set correctly. It’s important to make sure that timestamps for call logs will be correct. You’d better set the date and time to automatic. All these options can be configured from Settings-> General-> Date & Time. This will prompt your iPhone to use the date and time information based on your current time zone. If it doesn’t help, then start trying any of these methods to fix the issue
Solution 1: Disable Caller ID and re-enable it
Like other issues, the problem can be solved just by restarting the Caller ID feature on your iPhone. To do so:
- Open Settings app from your Home screen.
- Tap on Phone.
- From the menu, select Show My Caller ID
- Toggle the Show My Caller ID switch to Off.
- Now, return to Settings-> Phone menu, and then enable Show My Caller ID option. Toggle the same switch you did when disabling the feature.
Once you apply these changes, make a test call to your iPhone XR with another phone and check if Caller ID is already working well. If it doesn’t help, move on to other solutions.
Solution 2: Restart your iPhone
Another simple solution, but effective that can fix minor software errors and glitches is performing a restart. The process will clear out junk files stored in cached files on your phone internal memory. If you haven’t already, follow these steps below to restart your iPhone XR:
- Press and hold the Power button along with one of two Volume buttons for a few seconds.
- Release them when you see the Slide to Power Off command and then drag the slider to the right.
- After 1 minute, press and hold the Power button again until your phone boots up.
You can also force restart your iPhone XR to close all suspended apps as well as clear out bad services causing atypical symptoms. Refer to these steps to force restart your iPhone
- Press and quickly release the Volume Up button.
- Do the same with the Volume Down button.
- After a minute, press Power button again and then release it when the phone boots up completely.
Both the methods are effective to fix random system glitches without permanent data loss.
Solution 3: Reset all settings on your iPhone
A reset will be necessary to get rid of software-related problems on an app or feature. To clear out invalid settings or customization errors that are causing conflict with the Caller ID feature, follow these steps to reset all settings on your iPhone XR:
- Open Settings from your Home screen.
- Tap on General > Reset.
- Choose Reset all settings option
- When prompted, enter your device passcode to continue.
- Tap on the popup to confirm all settings RESET.
Once done, all customized settings will be deleted along with the incorrect options. Default values will also be restored. To use features disabled by default, you have to manually enable them. After that, return to Settings-> Phone menu and enable Show My Caller ID option.
Solution 4: Install new carrier settings and iOS updates.
Updates usually include patches that can address system issues are inflicted by system bugs. In this case, you should consider installing carrier settings update as well as system iOS updates on your device. To check for and install carrier settings update on your iPhone, simply do the following steps:
- Open Settings from the Home screen.
- Tap on General > About.
- Stay on this screen for a few seconds.
If there is a new carrier update, you will see an update detail message on Carrier section. Simply follow the onscreen instructions to start installing new carrier updates on your iPhone XR.
Apart from carrier updates, you should also install new iOS updates to fix the problem if it’s related to system bugs. If there is at least 50% battery life left on your phone and a stable internet connection, simply follow these steps below to check for and install the latest iOS update:
- Open the Setting app from the Home screen
- Tap on General > Software Update.
There will be an update notification if a new iOS version is available. Read the details and then follow the onscreen instructions to start downloading and installing the update on your iPhone.
After updating your carrier settings and system software, you should then perform a restart to apply the recent changes. Make a test call and check if Caller ID is already working as intended.
Solution 5: Reinstall your SIM card
If none of the prior solutions can fix the problem, you should then remove and reinstall the SIM card on your phone. This small tweak can sometimes fix network problems and errors. Should you wish to give it a try, then you may refer to these steps:
- Power your phone off completely to prevent causing any damage to the SIM card.
- Once your phone is turned off, put the SIM ejector tool into the small hole on the SIM tray.
- Gently push it until you see the tray and pull it out.
- Remove the SIM card from the tray.
- Check if the SIM card has any damage like scratches. If everything looks fine, place it back into the SIM card tray before taking it.
- Secure the SIM card and gently push the tray back into your phone again.
- Lock it in place and power the phone back on.
Wait until it re-establishes cellular network connection and makes a test call and see if the problem is already fixed and the Caller ID feature on your iPhone is already working properly.