If you know who’s calling or let others know that you are calling to them, you can then utilize the caller ID feature on your iPhone. You can also set the caller ID feature to hide your identity to anyone you want to make calls.
However, in case you get trouble with your new iPhone XS/XS Max caller ID feature, you should refer to the simple solutions mapped out below. Read on to find out what to do if the caller ID suddenly stops working on your iPhone XS/XS Max.
How to Fix Caller ID issue on iPhone XS/XS Max
Before proceeding, you first need to make sure that the date and time on your phone are set correctly. If they are not correct, invalid timestamps for your calls can be posted, which could result to errors with the Caller ID feature.
To check it, head to Settings-> General-> Date & Time menu, and then enable Set Automatically feature. You will now be prompted to set the date and time correctly based on your current time zone.
If the date and time settings have been properly configured, but caller ID is not still working on your iPhone XS/XS Max, you may try these workarounds below.
Solution 1: Disable/Enable Caller ID.
Due to some random glitches, your iPhone’s caller ID functions can be usually resolved by refreshing the feature. So, toggling the Caller ID feature off and on can be the first possible solutions you should try. Here’s what to do:
- Open Settings app from your Home screen.
- Scroll down and tap on Phone.
- Next, choose Show My Caller ID
- Toggle Show My Caller IDswitch to disable the feature.
- When Caller ID is turned off, then reboot your iPhone XS/XS Max with these steps:
- Press and hold the Power button for a few seconds.
- Release the button when you see the Slide to Power Off command and then drag the slider to the right.
- After 1 minute, press and hold the Power button again until your iPhone boots up.
Once your iPhone reboots, return to Settings-> Phone-> Show My Caller ID menu and toggle the switch on again.
Solution 2: Reinstall your SIM card
SIM card problems with minor data corruption might cause the same errors. To clear it out, you should reinstall the SIM card, which means you need to remove and reinsert the SIM card on your iPhone XS/XS Max. Here’s how to do so:
- Power your iPhone off completely.
- Once it’s switched off, put the SIM ejector tool into the tiny hole on the SIM tray of your phone.
- Gently push the ejector tool until the tray protrudes.
- Pull it out and remove the SIM card.
- Check for the SIM card for any damage like scratches or liquid traces. If the SIM card is still fine, put it back into the SIM card tray before taking it.
- Push the SIM card tray back into your phone.
- Wait a few seconds and then power the phone back on.
Try making a test call from another phone to your iPhone XS/XS Max and check if caller ID is already working.
Solution 3: Reset all settings on iPhone XS/XS Max
Incorrect customized settings on your iPhone might also affect Caller ID feature. This is the case if you modified your phone settings and after the caller ID feature stops working. A simple solution to this problem is the settings reset. This will clear out all customized settings and network configurations. Here’s how to get it done:
- Open Settings from your Home screen
- Tap on General > Reset.
- Choose Reset all settings option
- When prompted, enter your phone passcode.
- Tap on the popup to confirm a full settings reset.
Wait until the process is done, your iPhone will restart itself. After it completes booting up, return to your Caller ID settings and enable the feature.
Solution 4: Update your carrier settings and system if available
Sometimes, updating your phone’s carrier settings and the system is a helpful solution to get rid of any bugs affecting your phone’s caller ID functions. To manually check for carrier settings update, simply follow these steps below:
- Launch Settings from the Home screen.
- Tap on General > About.
Stay on the About page for a few seconds and wait to see if there is a message prompt. If a new carrier settings update is available, you will see a notification to update.
To check for the latest iOS update and install wirelessly on your iPhone XS/XS Max, follow these steps below:
- Open Settings from the Home screen.
- Tap on General > Software Update.
- If there is a new update available, choose Download and Install
For safekeeping, you should back up important files before installing the latest iOS update.
Solution 5: Factory Reset your iPhone XS /XS Max
The problem that you are encountering may be complex, which could not be fixed by the previous solutions. In this case, you should perform a system reset on your iPhone XS/XS Max to troubleshoot further. This will wipe out everything on your device and then restore to the default settings. Here’s how to factory reset your iPhone XS/XS Max:
- Open Settings app from the Home screen.
- Tap on General > Reset.
- Choose Erase all content and settings
- Enter your device passcode when you are prompted
- Tap on the option again to confirm a full system reset.
You can also use iTunes on your computer to reset and restore your iPhone XS/XS Max to its factory default settings. After the reset is done, retry making test calls and check if Caller ID is already working as you expect.
If your incoming calls aren’t showing the caller’s name, there is a chance that the person calling you has already disabled Show My Caller ID option on his/her phone, which means that the problem isn’t on your end.