Bluetooth technology is now more advanced, and there are more Bluetooth accessories released such as Bluetooth speakers, headsets, mousse, and even Bluetooth cars. New smartphones like recently iPhone XS/XS Max are schemed to bring an ultimate Bluetooth experience to all users.
However, there are recent reports of a small number of iPhone XS and iPhone XR users that have been experiencing Bluetooth connectivity problems when their phones fail to connect to some third-party Bluetooth accessories. If you are encountering the same problem on your iPhone XS/XS Max, then you can refer to some walkthroughs listed below. After that, you will know how to do when your new iPhone suddenly failed to pair with a Bluetooth device.
How to troubleshoot iPhone XS/XS Max with Bluetooth problem
Before proceeding, you should ensure that both your devices are in a suitable distance. To ensure distance is not the problem, you should put both of them close to each other and then try pairing again. Moreover, check your other Bluetooth device again to make sure it is activated and in discoverable mode. Most importantly, make sure that both your iPhone and Bluetooth devices are compatible. You can contact the manufacturer of the Bluetooth device to confirm if it works with new iPhones running iOS 12 version. You can also check the list of Bluetooth devices supporting the new iPhone Xs/Xs Max from the official Apple website. Once you meet all requirements, but Bluetooth pairing problems still persist, it’s time to find the root and fix the issue with these subsequent methods below.
Solution 1: Disable Bluetooth and then restart your device
Your iPhone Bluetooth functions sometimes fail or stop working due to random errors and glitches on your phone. So, it’d better clear them out. To do so, you should disable Bluetooth first then turn it back on and restart your device to fix the problem. Here is how to get it done:
- Open the Settings app and tap on Bluetooth menu.
- Toggle the Bluetooth switch to off.
- Now, restart your iPhone Xs/Xs Max (soft reset).
- Once done, open Settings again-> Bluetooth menu.
- Toggle the Bluetooth switch to re-enable the feature.
- Also, restart your Bluetooth accessory.
Make sure the Bluetooth on your other devices is also enabled so that your iPhone can pair with and connect to.
Solution 2: Forget Bluetooth pairing then pair it again
If you can pair with or connect to the Bluetooth device, but it suddenly fails, there is a chance that the Bluetooth connection gets corrupted. In this case, you should remove the previously paired Bluetooth device from your iPhone and then attempt to pair it again. Follow these below steps to reset Bluetooth connections on your iPhone XS/XS Max:
- Go to Settings > Bluetooth.
- Tap on the “i” icon near the Bluetooth device.
- Now, tap on Forget This Device option.
The chosen Bluetooth device will then be disconnected from your device Bluetooth list. To connect to your iPhone Xs/Xs Max, restart both devices and then follow below steps:
- Head to Settings-> Bluetooth menu on your iPhone.
- Toggle the Bluetooth switch to on, if necessary.
- From there, there will be a list of available Bluetooth devices.
- Choose your preferred Bluetooth device to start again.
Once the pairing is successful, it means the problem is fixed and you can now use your Bluetooth device with your iPhone Xs/XS Max. Otherwise, move to the next solution.
Solution 3: Reset network settings on your iPhone
Network problems are also the root that causes Bluetooth pairing to suddenly fail. To rule this out, you should reset the network settings on your iPhone to resolve network errors from invalid network settings. Here’s how to get it done:
- Launch Settings app on your iPhone Xs/Xs Max
- Tap on General > Reset.
- Choose Reset network settings option.
- Next, enter your device passcode when prompted.
- Tap the popup to confirm network settings reset.
After the reset is successful, your iPhone will reboot itself and your iPhone will reset to the default network settings. It means you will have to enable both the Wi-Fi and Bluetooth features on your iPhone Xs/Xs max and try re-pairing with or reconnecting to your Bluetooth accessory.
Solution 4: Restore your iPhone to factory default settings
The last resort to try on if your iPhone Xs/Xs Max still failed to connect to or pair with your Bluetooth accessory after you tried all the above methods is factory resetting or master resetting your device. This method will format everything on your iPhone system, even including data corruption that has been disrupting your iPhone’s Bluetooth functions. However, before getting started, we’ recommend you to back up all your important files since they will also be wiped out after the process. Next, follow these steps you are all set for a factory reset:
- Launch Settings app on your iPhone
- Tap on General > Reset.
- Choose the Reset All Content and Settings option
- When prompted, enter the passcode of your iPhone to continue.
- Then tap on the popup at the bottom to confirm a factory reset.
Wait for your iPhone to complete wiping all your data and then restore the factory default settings. Your iPhone will reboot itself when everything is done. Once your phone boots up, you then complete the initial setup process and set up your phone as new. Remember to enable Bluetooth again before you attempt to connect to your Bluetooth device.
If the problem persists after doing a master reset, you may opt to restore iOS using iTunes. Otherwise, you should think about other options like finding an alternative device to use.